What is your return policy?

If you purchased a Coravin System directly from www.coravin.com and are not completely satisfied with your product, you may return it within thirty (30) days of the purchase date. In order to return your Coravin System, please contact Customer Service at csr@coravin.com to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding original shipping charges) for the purchase price of the returned Coravin System no later than thirty (30) days from the date of our receipt of such returned products accompanied by the applicable RMA. 

Please note: Coravin Capsules are non-returnable and will not be refunded.

If you purchased your Coravin System at one of our authorized retailers, please contact them directly for their return policy information.

Can I return my Coravin System if I purchased it from a retailer?

No, the 30 day money back guarantee is only offered to those who purchase directly from www.coravin.com. Contact your retailer for information on their return policy.

My order arrived damaged. What do I do?

If you notice the damage before accepting the package, please refuse delivery and contact Coravin Customer Service.

If you do not see the damage until you have opened the package, please contact Coravin Customer Service.

What is your warranty policy?

Coravin, Inc. ("Coravin") warrants to the original end user purchaser or gift recipient that your Coravin device will be free from defects in materials and workmanship for a period of one year from the date of purchase or the date of delivery (whichever is later) from Coravin or an authorized Coravin reseller or partner. Because Coravin cannot control the quality of devices sold by unauthorized sellers, this warranty applies only to devices that were purchased from Coravin or a Coravin authorized reseller or partner, unless otherwise prohibited by law. Coravin reserves the right to reject warranty claims from purchasers for devices purchased from unauthorized sellers, including unauthorized Internet sites. We will, at our option, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Coravin may require presentation of the original proof of purchase to verify purchase date. Please refer to the Additional Information section of this site for exclusions and other limitations. Coravin's warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Coravin product was used.

How do I make a claim?

If you experience any problems with your Coravin System, please contact Customer Service at csr@coravin.com. Please have information available regarding the device purchased, device serial number, date of purchase, place of purchase, and name of the seller. You may receive a return authorization number. If you are instructed to return your device to Coravin, you will be responsible for any shipping and handling costs incurred in returning your device and any other requested materials. Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the device.

Additional Information

There are no warranties which extend beyond those stated herein.  Any implied warranties that may be applicable to Coravin devices, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.  Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.  Under no circumstances shall Coravin be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract or strict liability.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. 

If you would like a physical copy of this Limited Warranty, feel free to print this webpage, contact our Customer Service team at csr@coravin.com, or write us at the address below, and we’d be happy to send you a copy.

Coravin, Inc. 34 Crosby Drive, Suite 101 Bedford, MA 01730

Effective Date:  November 1, 2019 | Last Updated: May 26, 2023

Returns for all 2023 holiday purchases were honored for an extended period, through January 31, 2024.